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Frequently Asked Questions

To assist with planning your stay at Crown Paradise Club All-Inclusive Resort Cancun, please find answers to our most frequently asked questions below. For more information or assistance, contact the resort today.  


We are located approximately 10 minutes away from the Cancun International Airport on Boulevard Kukulcan Km. 18.5, in Cancun’s hotel zone. 

For any questions please call the following number: 998848000

There is a bus stop right in front of the resort and the fare is $1 USD for a one-way ticket. 

The bus route goes down to the ​​nightclubs and bar area, and it takes approximately 15 minutes to get there from the resort. 


To book a room you can call our Call Center at 998848000 or, if you prefer, you can also book directly on our website: www.hotelcrownparadiseclubcancun.com/. We recommend you have a clear idea of the dates you wish to book since our rates and promotions vary depending on the time of year you wish to travel. 

Our concierge team will be happy to help you with special requirements such as resort information, surroundings and other services. The customer service desk is located in the main lobby from 8:00 a.m. to 7:00 p.m. 

For every adult who pays for a single or double room, a child from 0 to 2 years old can stay free of charge.

To find promotions you can visit our official Facebook fan page: https://www.facebook.com/Crown.Paradise.Club.Cancun/, or our website: www.hotelcrownparadiseclubcancun.com or call our Call Center area at 01800 900 0 900.

Yes, you can enjoy a delicious breakfast, lunch or a late snack making use of room service. You can find the menu in your room.
* The charge for room service is 5 USD per service.

In your all-inclusive package you can enjoy our house wines; if you want to consume a particular wine we have a wide variety for sale. Ask for this service in any of our food and beverage outlets. 

We have three family pools: "Coco Loco", "Las Brisas" and "Las Conchas" and also an exclusive pool for adults-only called "Club Caribe". 

The Club Caribe pool operating hours are 8:00 a.m. to 5:00 p.m. 

Yes, we have lifeguards located on the beach from 9:00 a.m. to 6:00 p.m. 

Yes, we have two tennis courts for your enjoyment. 

Hours: 9:00 a.m. to 10:00 p.m. and you can book with the entertainment team who are next to the mini golf. 

Yes, the service is free and is available in all resort facilities. 

As part of your amenities you can enjoy the drinks inside the minibar without any cost. This service will be restocked every day. 

*If you require extra drinks you can do it through additional room service. 

The minibar in your room includes four bottles of water, two bottles of juice, four cans of beer and four soft drinks. 

Yes, from 1.20 cm height onwards. (No adults)

The zipline is open from 9:00 a.m. to 10:45 a.m. 

Yes, we have two areas: Tutuch snack and Midway late snack. 

Hours: 11:00 a.m. to 6:00 p.m. and 10:00 p.m. to 6:00 a.m. 

An entertainment area where babies can enjoy different activities. 

From 9:00 a.m. to 4:45 p.m. and from 6:00 p.m. to 9:30 p.m. 

From 18 months to 3 years. 

From 10:00 p.m. to 1:00 a.m. 

18 years old and over. 

Upon arrival at the resort you will be given a program with the hours of the different shows. 

Our official check-out time is at 12 p.m. You may make use of the late check out service with a charge of 50 USD*. The late check out service is subject to resort availability. 


This is not allowed. Only room service items can be eaten in rooms. 


We have five specialty restaurants. 

Los Gallos, a Mexican specialty restaurant with a la carte service.  


Sans Souçis, French specialty restaurant with a la carte service for over 18’s.  


Fisherman's, seafood specialty restaurant with a la carte service.  


Wayne’s Boots, steak specialty restaurant with a la carte service. 


La Piazza, Italian specialty restaurant with a la carte service. 

Yes, reservations are mandatory in themed restaurants. 8:00 am a 2:00 pm. 

For the convenience of our visitors, reservation codes are found at the entrance from each Restaurant, Reception and Concierge.

For our specialty restaurants a casual dress code is observed (no beach sandals, no tank tops). 

For the Sans Souçis restaurant a formal dress code is required: gentlemen - long trousers, collared shirt and closed shoes; ladies - skirt, dress pants, dress sandals. 

Yes, we have two designated smoking areas.

One is located in the Motor Lobby Paradise, while the other is located next to the two Lobby Crown entrances.


Yes, it has an extra charge and is located on the first floor next to the adult pool. 

The resort provides services that are not included in the room rate, so they have extra cost, such as: 


- Room service. 

- Second stocking of mini bar on the same day. 

- Laundry service. 

- Babysitting service. 

- National and international calls. 

- Medical service. 

- Table wines that are not house wines. 

- Premium dishes, such as lobster. 

- Massages and facial services. 

- Tours and transportation. 

- Private and special events such as: romantic dinners, room decoration, flowers, among others. 

- Checking-out after the set time (12:00 p.m.) 

In the resort we have a selection of outside suppliers that are located in Crown Tower lobby. 

Yes, it has an extra cost and can be booked through our concierge. 

The resort offers cribs upon request through your travel agency or at the reception area during your registration. 


*Subject to availability. 

Yes, a safe is available in your room. 

Due to government regulations it is not possible, but you can do it at the plazas and nearby malls. 

The resort has outside suppliers for your convenience in the resort’s facilities, but you can also buy them in the hotel zone or the downtown area. 

Yes, we have outside handicraft suppliers. You can find them on Mondays, Thursdays and Fridays.